Refund and Return Policy
We want you to be satisfied with your purchase. This Refund and Return Policy explains the conditions under which we accept returns, issue refunds, and provide exchanges for orders placed through our website www.peptideswellnesslab.com. By placing an order, you agree to the terms described below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must generally be met:
The return request is submitted within 30 days from the date of delivery.
The item is unused, unopened, and in the same condition that you received it.
The item is in its original packaging, including all seals, labels, and accessories.
Proof of purchase (such as an order confirmation or receipt) is provided.
Certain items may be non-returnable due to health, safety, or regulatory reasons. These may include, but are not limited to, perishable goods, custom-made items, and products marked as “final sale.” Any such exclusions will be clearly indicated on the product page where possible.
2. Non-Returnable or Limited-Return Items
We reserve the right to refuse returns for:
Items that have been opened, used, or altered after delivery.
Items not purchased directly from our Site.
Items returned without prior authorization or outside the applicable return window.
Items that are damaged due to misuse, improper storage, or negligence after delivery.
If a returned item does not meet our return conditions, it may be returned to you at your expense or disposed of in accordance with our internal policies.
3. Return Process
To initiate a return:
Contact our customer support team within 30 days of receiving your order, providing your order number, the item(s) you wish to return, and the reason for the return.
If your return is approved, we will provide you with instructions, including the return address and any required authorization details.
Pack the item securely in its original packaging (if available) and include your order details or return authorization information inside the package.
Ship the item back using a trackable shipping method. You are responsible for ensuring the item is returned safely.
Unless otherwise stated, you are responsible for the cost of return shipping, and shipping charges paid on the original order are non-refundable.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
If approved, a refund will be processed to your original method of payment within a reasonable timeframe, typically within 7-14 business days.
The amount refunded will generally be the purchase price of the item, excluding original shipping charges, unless otherwise required by law or stated in a promotion.
If your refund is delayed, we recommend first checking with your bank or payment provider, as processing times can vary.
We reserve the right to issue store credit instead of a monetary refund in certain cases, which will be clearly communicated to you before you finalize the return.
5. Exchanges
We may offer exchanges for defective or damaged items, or for items received in error:
If you receive a defective, damaged, or incorrect item, contact us within 30 days of delivery with your order number and clear photos showing the issue.
After review, we may offer an exchange for the same item, a suitable replacement, or a refund, at our discretion and subject to product availability.
In cases where an exchange is approved, we will provide further instructions and will typically cover the cost of shipping the replacement item to you.
6. Order Cancellations
Order cancellation requests must be received before the order has been processed or shipped:
If your order has not yet been processed, we will attempt to cancel it and issue a full refund.
If the order has already shipped, it may not be possible to cancel. In that case, you may need to follow the standard return process after delivery, where applicable.